State Farm® Insurance Agent Will Washington

"Thanks again Amy for making my experience with State Farm the best. Glad I moved to State Farm."

"This has been my insurance agent for I want to say a decade now. It’s been a long time. Will is a really great guy and has a very kind heart and I would call him my friend now. He has an incredible team specifically Amy Bedel. She is the one who runs the entire office and she is absolutely amazing. Anytime that my bill is due and I need a reminder, she sends me a text, also if I need them to call me and I’ve called the office and no one has answered she either calls me right back or if I text her she calls me within an hour or two of the text. She is so friendly and has such a calming voice that whenever I call and she answers the phone. I know everything is going to be just great. A few years ago, I had a bad experience with an adjuster on a claim at my apartments when the water from my washer flooded into my neighbor’s home. The neighbor was insane and did some really crazy things and the adjuster had no empathy and did not want to hear anything I had to say about the situation. She was so rude to me that it put me in tears so I called my agent’s office, and Amy immediately became my advocate and she told the claims office to assign someone else to my claim, and made sure that I would be protected during the claims process. She also let the claims office know that it was completely unacceptable behavior from the adjuster. I knew that Amy really cared about my claims experience and also wanted to make sure that everything went smoothly as possible. For those who don’t know about insurance, the agent can’t always do a whole lot regarding your claim, but I felt very heard by Amy and Will during this process. Not only is this a wonderful office to work with because of Amy and Will, their pricing is really great too for my vehicle and renters insurance. I’ve never had a more pleasant experience with any other insurance agent’s office in my entire life."

"Amy and the office staff has always been great! Through claims to adding new cars to our policy Amy has always been very informative and helpful!! Would definitely recommend her office to anyone!"

"Amazing service!!! Amy is your go to she definitely goes over and beyond to help you as much as she can. She is very transparent and definitely works with you!! Thank you Amy for such a great experience I will continue to do business with you all!"

"The State Farm office of Will Washington and Associates serves the community well. I have been a client for several years. The level of service and attention to detail for my insurance coverage is tailored to my specific driving needs. Amy Bedel (Customer Service Manager) is awesome very friendly and never leaves a call without a resolution. I would have rated this establishment a 6 out of 5 if I could! Would totally recommend as they make you feel like family. Will is very personable and is always available to assist. I hope this helps if anyone is looking for an insurance agent."

"I love my State farm. I've been with them since 2015. Anytime I need to add or take something off my policy they always greet me like I'm family and resolve my issues. As far as service they are a 10 in my book and it's never a long wait. Always very prompt and knowledgeable. I would and have recommended them to everyone. You simply cannot get better. Y'all are the best!!!!"

"Great team, good price and always helpful!"

"I have been insured through State Farm for years, as have my parents, but I have never experienced such poor service as I have with Will Washington and Amy Mauch’s office. I’ve been insured through their auto insurance office since 2021, and the experience has been nothing short of frustrating. Twice, I had a car fail on me and was stranded on the side of the road. When I called their office to inform them of the situation and my claim, I never received a single call back—this happened two years in a row. Amy Mauch, in particular, has been highly unprofessional and unreliable. She seems unwilling to do her job and looks for any excuse to avoid helping her clients. After a major accident where I was hit by a suspect fleeing the police, she not only failed to remember key details about my claim but also dismissed the psychological impact this situation had on me. During our conversations, she even laughed at the fact that she wasn’t providing any assistance. It’s clear she and Will Washington have no regard for their clients’ well-being. Despite my anxiety, I made efforts to communicate by leaving messages with their office staff. However, Amy decided this wasn’t enough and canceled my rental car agreement, knowing full well that I had lost my vehicle in such a traumatic event. What’s worse, the other insurance company involved had already extended the rental, but Amy still canceled it prematurely, leaving me stranded and without support. This office’s complete lack of professionalism and empathy has made me regret ever signing up with them. I wouldn’t recommend Will Washington and Amy Mauch to anyone. Their inability to care for their clients during critical moments is unacceptable, and I urge others to look elsewhere for insurance services."

"Will has been a great advisor on all insurance needs and so has the staff at his firm. I highly recommend State Farm and his agency in particular"

"They never answer their phone calls. When they want money they are desperate to call. When I have questions they never answer."

"Great customer service"

"The best, really the best insurance agency I have ever had. He sold me a great policy. Could not be more satisfied. Will continue to use him. If you are reading this, then you need to call him……."

"Will hands down is awesome. Will is very knowledgeable and a perfection within his field. I would recommend his services to all my friends and family."

"Never once had any issues. They are very attentive and considerate! I happily highly recommend him and his staff!"

"Great Customer Service!"

"This is the worst agency I’ve ever been with. The admin assumed I wasn’t a college graduate so she didn’t offer the student discount. I asked to speak to Will 3 weeks ago, never received a call back. Every time I call “ he’s not in today”. When I sent proof of my degree the discount was still not added now I have to look for a new agent."

"Will was amazing! Where do I start? First off he was incredibly knowledgeable, and he didn’t mind educating me on my different options. This helped me to ultimately make an informed decision and I feel confident that I made the correct one. His professionalism and his eagerness to help is what stood out and why I decided to proceed with him as my agent. I can honestly say I’ve never felt more secure and safe with an insurance policy. Thanks Will!"

"Wonderful Customer Service. Kristina is my favorite. She continues to provide exceptional service. Keep up the great work guys."

"The best insurance Agent and Staff ever!!! Their Customer Service is top notch 7Star and then some!!! Thanks guys for always taking care of me!!💖"

"Este hombre es el Agente más irrespetuoso con el cual he tenido que tratar. No sabe respetar las desiciones del cliente ni sus asuntos personales. Es lo peor como persona y agente. Y si por aquellas cosas de la vida lees este mensaje y necesitas alguna ayuda de Google o de alguna otra persona para entenderlo... Buenas tardes para ti tambien. Cínico..."

"I would recommend this agency to anyone. They always go above and beyond to make sure you are getting what you need with your best interest and with your financial interest in the forefront of their decision making. Everyone is always very polite and understanding. They are excited to be doing their jobs and you can see that. 10/10 would recommend."

"Christina is the best....."

"I appreciate Mr. Washington's professionalism and expertise in finding insurance products that are germane for our medical practice and our employees. I highly recommend his services for commercial entities such as ours and for private individuals. I also appreciate how nice the office staff are as well!"

"This guy! What can I say that most haven't already? I came in after having a bad experience with my past insurer and Mr. Washington made me aware of why I was having the issue I was and then assured me I would be taken care of with his staff. I'm not a biggest fan of insurance but since we have to have it I'm glad I came across this agency. Was saved a few bucks, treated like and old friend and walked out of there knowing I made the right move. Thanks Will!"

"Amy and Ami are incredible. The sweetest people I've ever worked with in a business/customer service setting. Even after a horrible accident they were willing to drive on their lunch break to come meet me during my own break to exchange documents after a bit of confusion. Willing to work with you. Sweet. As how you are. Its like talking to family and not a stale insurance company. I highly recommend this agent and everyone involved!!"