State Farm® Insurance Agent Will Washington

"Have been with this office for almost 8 years! Amy has been so wonderful and supportive and kind to me. 10/10 service!!"

"I've been with this agency for over 5yrs! Excellent customer service!"

"I this office. Amy, especially but all extremely educated. They have gone the distance when it comes to taking care of your family’s insurance plans for life. Let’s keep State Farm for life. I’m on ten years with this place and looking forward to pass this on to my kids 4 life #insurance matters."

"I have been with State Farm for several years now and have always received outstanding service. To be specific, my primary point of contact - Amy, has been exceptionally courteous, attentive, and thorough in every interaction. Her professionalism and dedication to clients is something I greatly appreciate, and it is the main reason why I will keep doing business with the Will Washington office."

"Customer satisfaction with a smile! Mr Washington and staff have always worked to bring favorable results from car insurance to house insurance. Kudos to all and many thanks. C.Smith"

"I always get so frustrated when having to deal with insurances but Charissa just made my entire year. She answered all my questions and provided me with great coverage at a great rate. She made what is usually a headache, a breeze. Highly recommend!"

"I have been absolutely delighted by the customer service offered to me by Agent Charissa Cooks! She was very pleasant and easy to talk to, was knowledgeable, and efficient. She went above and beyond to make sure that I understood all aspects for an auto policy, and left me feeling like I was being taken care of. Top tier, will absolutely recommend Will’s office to friends and family!"

"I have been with the same agent for years. Amy has been my go to person with my questions or changes to my policies. Responses have always been quick and reliable."

"Amy and Charissa are the best with every single call. Love the support from Will’s staff."

"Love will Washington’s office been with them for years!!!!! Great customer service !!"

"Jake with State Farm? I have Amy Bedel with State Farm! She is my go to whenever have any questions/concerns regarding any of my policies. Great customer service is important to me and she exceeds my expectations! I appreciate that I always feel heard when working with Amy. Doesn’t matter how minor or major my issues are, she continues to go the extra mile and her response time is amazing. She always makes sure I fully understand my options and what best fits my needs. BEST business relationship I have had by far. Amy is my girl!"

"Thanks again Amy for making my experience with State Farm the best. Glad I moved to State Farm."

"This has been my insurance agent for I want to say a decade now. It’s been a long time. Will is a really great guy and has a very kind heart and I would call him my friend now. He has an incredible team specifically Amy Bedel. She is the one who runs the entire office and she is absolutely amazing. Anytime that my bill is due and I need a reminder, she sends me a text, also if I need them to call me and I’ve called the office and no one has answered she either calls me right back or if I text her she calls me within an hour or two of the text. She is so friendly and has such a calming voice that whenever I call and she answers the phone. I know everything is going to be just great. A few years ago, I had a bad experience with an adjuster on a claim at my apartments when the water from my washer flooded into my neighbor’s home. The neighbor was insane and did some really crazy things and the adjuster had no empathy and did not want to hear anything I had to say about the situation. She was so rude to me that it put me in tears so I called my agent’s office, and Amy immediately became my advocate and she told the claims office to assign someone else to my claim, and made sure that I would be protected during the claims process. She also let the claims office know that it was completely unacceptable behavior from the adjuster. I knew that Amy really cared about my claims experience and also wanted to make sure that everything went smoothly as possible. For those who don’t know about insurance, the agent can’t always do a whole lot regarding your claim, but I felt very heard by Amy and Will during this process. Not only is this a wonderful office to work with because of Amy and Will, their pricing is really great too for my vehicle and renters insurance. I’ve never had a more pleasant experience with any other insurance agent’s office in my entire life."

"Amy and the office staff has always been great! Through claims to adding new cars to our policy Amy has always been very informative and helpful!! Would definitely recommend her office to anyone!"

"Amazing service!!! Amy is your go to she definitely goes over and beyond to help you as much as she can. She is very transparent and definitely works with you!! Thank you Amy for such a great experience I will continue to do business with you all!"

"The State Farm office of Will Washington and Associates serves the community well. I have been a client for several years. The level of service and attention to detail for my insurance coverage is tailored to my specific driving needs. Amy Bedel (Customer Service Manager) is awesome very friendly and never leaves a call without a resolution. I would have rated this establishment a 6 out of 5 if I could! Would totally recommend as they make you feel like family. Will is very personable and is always available to assist. I hope this helps if anyone is looking for an insurance agent."

"I love my State farm. I've been with them since 2015. Anytime I need to add or take something off my policy they always greet me like I'm family and resolve my issues. As far as service they are a 10 in my book and it's never a long wait. Always very prompt and knowledgeable. I would and have recommended them to everyone. You simply cannot get better. Y'all are the best!!!!"

"Great team, good price and always helpful!"

"I have been insured through State Farm for years, as have my parents, but I have never experienced such poor service as I have with Will Washington and Amy Mauch’s office. I’ve been insured through their auto insurance office since 2021, and the experience has been nothing short of frustrating. Twice, I had a car fail on me and was stranded on the side of the road. When I called their office to inform them of the situation and my claim, I never received a single call back—this happened two years in a row. Amy Mauch, in particular, has been highly unprofessional and unreliable. She seems unwilling to do her job and looks for any excuse to avoid helping her clients. After a major accident where I was hit by a suspect fleeing the police, she not only failed to remember key details about my claim but also dismissed the psychological impact this situation had on me. During our conversations, she even laughed at the fact that she wasn’t providing any assistance. It’s clear she and Will Washington have no regard for their clients’ well-being. Despite my anxiety, I made efforts to communicate by leaving messages with their office staff. However, Amy decided this wasn’t enough and canceled my rental car agreement, knowing full well that I had lost my vehicle in such a traumatic event. What’s worse, the other insurance company involved had already extended the rental, but Amy still canceled it prematurely, leaving me stranded and without support. This office’s complete lack of professionalism and empathy has made me regret ever signing up with them. I wouldn’t recommend Will Washington and Amy Mauch to anyone. Their inability to care for their clients during critical moments is unacceptable, and I urge others to look elsewhere for insurance services."

"Will has been a great advisor on all insurance needs and so has the staff at his firm. I highly recommend State Farm and his agency in particular"

"They never answer their phone calls. When they want money they are desperate to call. When I have questions they never answer."

"Great customer service"

"The best, really the best insurance agency I have ever had. He sold me a great policy. Could not be more satisfied. Will continue to use him. If you are reading this, then you need to call him……."

"Will hands down is awesome. Will is very knowledgeable and a perfection within his field. I would recommend his services to all my friends and family."

"Never once had any issues. They are very attentive and considerate! I happily highly recommend him and his staff!"